Terms & Conditions

Please read our terms and conditions in full before booking with us.

Our Terms

By using this website, you agree to be bound by the following terms of use, which shall take effect immediately. Your use of the website is deemed to be acceptance of the following terms of use and if you do not agree to them, please leave the site immediately. Please note that we reserve the right to change the terms of use at any time by posting changes on these pages and your continued use of the website indicates your acceptance of any changed terms of use.

Copyright

The copyright in all content found in the pages of www.thecoachy.com is owned by or licensed to The Coach House Humberston Ltd. (text, graphics and photographs belonging to third parties are acknowledged). You are therefore not permitted to copy, reproduce, publish, download, post, broadcast or otherwise use any of the content contained on the website in any way, other than for your own personal and non-commercial or educational use, without our prior written approval.

If you submit messages, blog comments, photos or any other material to us for use on the website or in newsletters etc. please be aware that you shall be deemed to have assigned all your rights, including copyright, in such material to us and that we shall have the right to include such material on the website and to adapt, translate and include it in other media such as the newsletter, worldwide, for as long as the rights exist in the material and you shall be deemed to have waived any so-called moral rights that you may have in the material.

By submitting such material to us for our use, you are also deemed to be undertaking to us that the material is original to you and that you have the right to make it available to us for the purposes for which we use it as set out above and that the material does not infringe any laws or the rights of third parties and you hereby agree to indemnify us against any loss or damage that we may incur as a result of your breach of the above undertaking.

Content

We will make every effort to ensure that the website is free from viruses and defects but we cannot be held responsible for damage to your PC caused by your use of this website or for any other loss or damage incurred by you as a result of using the website.

We cannot be held responsible for the content of any websites to which we show a link from our website.

We will do our best to ensure that all information on the website is factually correct but we can make no warranties or guarantees of any kind regarding the accuracy, completeness, reliability, quality, fitness for purposes or security of any information, products or services contained on the website whether these are ours, those of third parties or contained in sites to which our website provides links.

Gift Vouchers

Vouchers are valid for 12 months from date of issue.

The voucher is non-transferable, not eligible for resale and cannot be redeemed for cash.

If a voucher is used against a bill where the total value is less than that of the voucher then the remaining balance will be returned the customer in the form of a voucher, no cash value will be returned to the voucher holder.

Please treat vouchers as cash. Lost vouchers cannot be replaced.

All vouchers are sent Royal Mail Signed For, or Special Delivery. Delivery is subject to Royal Mail service, please allow 3-5 days for delivery during busy periods. If receipt of the voucher is time critical, please consider purchasing directly from the venue where possible.

Entertainment Events Tickets

Tickets are valid the date of the event only. All tickets are sold exclusively online.

The ticket is non-transferable, not eligible for resale and cannot be redeemed for cash.

No cash value will be returned to the ticket holder if they are unable to attend the specified event. Please note this also applies to tickets that include a meal

Please treat ticket as cash. Lost tickets cannot be replaced.

All posted tickets are sent Royal Mail Signed For. Delivery is subject to Royal Mail service, please allow 3-5 days for delivery during busy periods.

Cancellation Policy

View our cancellation policy for table reservations below:

The Coach House Humberston Cancellation Policy Applicable to table reservations when a deposit is payable. Deposits are required at The Coach House Humberston for larger parties and for notable dates to secure your booking. Deposits are payable at the time of booking and are deducted from the final bill, and are redeemed against a main meal. In most circumstances the deposit payable is based on the number of guests in the party. Deposits are non-refundable under any circumstances. The deposit is per person, and should a member of your party does not attend, then their deposit is lost, it will not be deducted from the final bill. Any amendments or cancelations of bookings need to be notified to us as soon as possible by telephone on 01472 812222 or via email.

We reserve the right to vary this Cancellation Policy If you have any questions regarding our Cancellation Policy, please contact us.

Lateness Policy

When you are late, we politely request that you are ready to be seated at the time of your reservation. If you are going to be late for your reservation, please contact the restaurant at your earliest convenience. We will call you the day before your booking time for confirmation of attendance and will also call if you are more than 10 minutes late. We will hold your table for 30 minutes of you being late for your reservation time, but please note that the time you are late for your reservation will be deducted from your 1hr 50 minute seating time, if you are 30 minutes late or more, we will automatically cancel your booking.

Dogs & Pets

Animals are not accepted with the exception of service animals assisting guests with disabilities. We do ask kindly to inform the restaurant at the time of booking so a suitable table can be made available. Dogs are allowed on our outside terrace area but must be on a lead and supervised.

Photography

Guests are permitted to take photos and videos of themselves and guests inside the restaurant for personal use only.

Smoking

In line with legislation passed in 2007 The Coach House is a no-smoking venue and this includes the use of electronic cigarettes. We do not allow e-cigarettes inside either. There are designated outdoor smoking areas available, if you are unsure then please ask a member of staff.